LG OLED TV Referral Program gift

#1
Product LG OLED TV OLED55C7BO

I bought the 55 inch OLED model C7 on 30Mar18 from Reliance Digital, Gurgaon, got installed on 1Apr18.
I was referred by a friend through a referral program, he also gave me a code to claim a gift, but when I called up the 1800... line there were unaware about it, rather they said that all such schemes are expired, even when I told her that the date printed is 31Dec18.

Everyday I am writing this email to LG service desk but there is no resolution.

Could you kindly look into this asap
 

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