****PATHETIC RESPONSE FROM KITCHEN18******
Forwarded Message -----
From: Jibin Joseph <jjibin@yahoo.com>
To: Abhishek Daga <info@kitchen18.com>
Sent: Monday, September 23, 2013 9:23 PM
Subject: Re: Enquiry JISLEKHA
Hi KITCHEN18 Team,
The order was placed on July 22nd 2013 and reported an damage in transit.
Till now, i never ever heard from you guys even after reported the issue on july last week . Yesterday i called my sister and asked about my gift send through KITCHEN18 and happened to hear a sad reply. The issue is known to KITCHEN18 team and not ready to deliver a new one. She also informed me that the KITCHEN18 team asked to come and collect the new one. If we need to go and collect the new one , then what is the point of online SHOPPING? I could have gone to any other showroom to get one for her. This is really a bad experience from KITCHEN18 and i will make sure with my friends and colleagues not shop anymore with KITCHEN18.com. If you can do something from your side , please act ASAP. Dont you guys have a responsibility for getting delivered a new one?
This shows that KITCHEN18 is not customer oriented and literally irresponsible team i have ever seen.
Thanks for the wonderful support.
Worst Regards
Jibin Joseph
Mob: +91 9847207011
Email:-jjibin@yahoo.com
From: Jibin Joseph <jjibin@yahoo.com>
To: Abhishek Daga <info@kitchen18.com>
Sent: Thursday, August 1, 2013 11:15 PM
Subject: Re: Enquiry JISLEKHA
Hi Abhishek,
Thank you for the reply after 4 days..
This was a gift sent to my Sister and she is at Bangalore- India..
I am currently at Kuwait and you want me to get a picture from Bangalore and send it to you.
Why do Guys don't understand that this is a gift?
Please be sensible and do something.
If you want me to proceed with the photo of the Cookware..
I will make sure to start a post or a Blog for not Ordering any Order Through Kitchen18.com Never as a Gift.
KITCHEN18 is not a place for online shopping for gifting items .
Pathetic support and non sensible response.
Thanks and Regards
Jibin Joseph
Mob:00965 50401685
Email:-jjibin@yahoo.com
From: Abhishek Daga <info@kitchen18.com>
To: Jibin Joseph <jjibin@yahoo.com>
Sent: Thursday, August 1, 2013 6:12 PM
Subject: Re: Enquiry JISLEKHA
Hi,
This is how our system works. Customer has to send a Picture of the product if he/she has any complaints.
Only after which actions are taken.
You just have to click a picture in your phone, attach it in the email and send it to us.
Best Regards
Team Kitchen18.com
On Sat, Jul 27, 2013 at 5:28 PM, Jibin Joseph <jjibin@yahoo.com> wrote:
I am not in india anymore.. This was a gift to my sister and how can i get the Photo of the Product which is damaged... Please do some other alternatives.. I am not asking for refund, requires a replacement ..
Thanks and Regards
Jibin Joseph
Mob:00965 50401685
Email:-jjibin@yahoo.com
From: Abhishek Daga <info@kitchen18.com>
To: JISLEKHA <jjibin@yahoo.com>
Sent: Saturday, July 27, 2013 1:10 PM
Subject: Re: Enquiry JISLEKHA
Kindly send a Picture of the damaged product u received.
Thanks & Regards
Team Kitchen18.com
On Sat, Jul 27, 2013 at 1:24 PM, JISLEKHA <jjibin@yahoo.com> wrote:
This is regards to Order ID: #1379. Prestige Omege Deluxe Induction Base Non Stick Cookware- Stock Pot-280mm.
I received the order and cant use at all..
This was a gift to my own sister.. The cookware is damaged inside...
What shall i do ? Please contact at the earliest at 9686893118.. .
Please do the needful at the earliest