Complaint id: 8503527944
Complaint date: 29 oct 2013
I would like to draw the attention of authorities of hcl towards the isssue that my laptop which i bought online from mr mohit jain; official of hcl through ebay had some problm and a complaint was registered in oct and even after more than 100days it has not been repaired
I have called countless times and mailed many times to hcl officials but hcl do not seems to pay attentions towards the woes and discomfort of customers
It is not suitable for a world class company
It was told to me that:
The processor rem and motherbord were defective but the store has stillnot shipped processor to the working technition
I m facing a lot of problm without laptop
No one is providing me a final answer
If hcl cannot repair it; it should be replaced
Every one seems to b coldblooded and no one is interested in taking the customer grievance seriously
Please get it done with priority
Otherwise
Clearly state that hcl is not able to repair it and neither they will replace it so that i buy a new laptop
In the process
I called customer care aroumd 40 times each time the call costs is rs 20-30 ; they say they can only update me with the present status and escalate the complaint. On multiple requests they provide me with number of area manager silajit biswas who picked my phone only once and said it would take same time.. How much time now?.. Thereafter he never pick my phone such a busy person i am really amazed!
I have mailed to hcltouch.dtlt many times only the answer come back is ,"please take care of this escalation" nothing happens
The nodal officer seems to never read the complaints as mo response other than autoreply from their point of view
To mention names of a few customer care executives:
Mr Sneh Bhardwaj: said to me 2 month back that my problm will be solved in 2 more days definitely.... nothing happend...
Miss Nilesh 21 days back: Spoke to Mr Lovekesh Kumar and assured my problm will be solved in 7 days.. nothing happend
Mr: Sashi: said to me one week back.... my problm will be solved in 2 days... nothing happened
Miss Priya: assured me that she will arrange a call back,,,, no call back....
there are a few other people i dont remember their name.... all said more days.... its already 100 days!
Mr Mohit Jain at least consoled me every-time in his words but my problem is still persisting...
Please answer me if hcl will repair/replace the laptop or not...
If not i should buy new one so that i should not suffer
The famous hcl advt where a person wearing hcl shirts is greeted and thanked by many seems to b a complete blasphemy by hcl ; where a company least interested in customer satisfaction is boasting of improving life of their customers!
I again repeat please state it clearly if u ppl cannot do anything for a customer u can clearly say "we will not do; how hard u try" and i will buy new laptop but "please wait 2 more days" doesn't seem to fascinate me...
I m really irritated with hcl and its response to customers. If someone can provide me number of nodal officer please provide me.... It would b great help from your end....
SHAME ON HCL....! CHEATER COMPANY!
Dr virender verma
Durgapur
8584074952
Complaint date: 29 oct 2013
I would like to draw the attention of authorities of hcl towards the isssue that my laptop which i bought online from mr mohit jain; official of hcl through ebay had some problm and a complaint was registered in oct and even after more than 100days it has not been repaired
I have called countless times and mailed many times to hcl officials but hcl do not seems to pay attentions towards the woes and discomfort of customers
It is not suitable for a world class company
It was told to me that:
The processor rem and motherbord were defective but the store has stillnot shipped processor to the working technition
I m facing a lot of problm without laptop
No one is providing me a final answer
If hcl cannot repair it; it should be replaced
Every one seems to b coldblooded and no one is interested in taking the customer grievance seriously
Please get it done with priority
Otherwise
Clearly state that hcl is not able to repair it and neither they will replace it so that i buy a new laptop
In the process
I called customer care aroumd 40 times each time the call costs is rs 20-30 ; they say they can only update me with the present status and escalate the complaint. On multiple requests they provide me with number of area manager silajit biswas who picked my phone only once and said it would take same time.. How much time now?.. Thereafter he never pick my phone such a busy person i am really amazed!
I have mailed to hcltouch.dtlt many times only the answer come back is ,"please take care of this escalation" nothing happens
The nodal officer seems to never read the complaints as mo response other than autoreply from their point of view
To mention names of a few customer care executives:
Mr Sneh Bhardwaj: said to me 2 month back that my problm will be solved in 2 more days definitely.... nothing happend...
Miss Nilesh 21 days back: Spoke to Mr Lovekesh Kumar and assured my problm will be solved in 7 days.. nothing happend
Mr: Sashi: said to me one week back.... my problm will be solved in 2 days... nothing happened
Miss Priya: assured me that she will arrange a call back,,,, no call back....
there are a few other people i dont remember their name.... all said more days.... its already 100 days!
Mr Mohit Jain at least consoled me every-time in his words but my problem is still persisting...
Please answer me if hcl will repair/replace the laptop or not...
If not i should buy new one so that i should not suffer
The famous hcl advt where a person wearing hcl shirts is greeted and thanked by many seems to b a complete blasphemy by hcl ; where a company least interested in customer satisfaction is boasting of improving life of their customers!
I again repeat please state it clearly if u ppl cannot do anything for a customer u can clearly say "we will not do; how hard u try" and i will buy new laptop but "please wait 2 more days" doesn't seem to fascinate me...
I m really irritated with hcl and its response to customers. If someone can provide me number of nodal officer please provide me.... It would b great help from your end....
SHAME ON HCL....! CHEATER COMPANY!
Dr virender verma
Durgapur
8584074952