Complaints against Vodafone Number - 9626487533

#1
Dear TRAI,

I am logging a complaints against Vodafone. I have changed from postpaid to prepaid on 19 August 2019 for my number 9626487533. After changing I have faced many basic issues like first recharge issue (FRC), no outgoing calls, no incoming calls, no SMS sending and receiving from Aug 19 August 2019.

However after 10 days follow up, FRC issue got resolved and only outgoing calls where enabled. But incoming calls, SMS sending and receiving are not enabled till this date (17 September 2019). Almost 1 month there is no incoming calls and SMS even though I have paid for these services.

Due to Vodafone inability I have suffered a lot in both business and personal life. Since India is turning to digitalis where ever we do any transaction it requires One Time Password OTP but due to this issue I am not able to do any transaction through online banking, not able to book bus, train or flight tickets and also all business calls and personal calls where affected.

I am feeling that I am helpless. I hope TRAI complaint will help me out from this issues by taking it to Vodafone and get it resolved at earliest.

You can reach me on my email address or call me on my alternative number 8939487533.

Thanks in advance. Looking forward for your positive response.

Regards,
Sivashankar S
8939487533 (alternative no)
 

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