Amazon online Pay

For the first time I have made online payment for purchases. Amount got deducted from my bank account but transaction declined from Amazon. Once I contacted to customer care got replay that amt will be refunded within 9 working days from the transaction date I,e. 30-9-2018.
Today is 10th day I have not received any refund. The online payment Amazon is not working properly. Hope guys should place the order only in COD.

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