I had purchased a high cost Rs. 47500 refrigerator (Model RT42K5468SL/TL 365L) on 17-Jul-2016 (Gurgaon, India).
In 2017 (not sure about the month), I complaint the customer care about leaking water. They told some temperature settings and told me to clean-up the fridge.
They did not sent any technician.
Then they called me after 3-4 days and I said it looks OK as of now.
Now after 1.6 yrs (Mar 2018) I again noticed water leaking and also frozen ice on lower part of fridge and lodged a complaint.
After visit, the technician said PCB needs to be replaced with approx cost of Rs. 4000.
I said voltage stablizer is in-built and its a high cost fridge so how come PCB is gone suddenly. It must be done without any cost to me.
But they are adamant saying company policy says 1 year warranty only.
For me, this has turned to be a bad purchase and highly unsatisfied experience.
I will lodge a complaint in consumer forum for defective device.
I won't recommend Samsung brand refrigerator and will purchase a new one of some other brand.
Ankit
+91-9717080874
In 2017 (not sure about the month), I complaint the customer care about leaking water. They told some temperature settings and told me to clean-up the fridge.
They did not sent any technician.
Then they called me after 3-4 days and I said it looks OK as of now.
Now after 1.6 yrs (Mar 2018) I again noticed water leaking and also frozen ice on lower part of fridge and lodged a complaint.
After visit, the technician said PCB needs to be replaced with approx cost of Rs. 4000.
I said voltage stablizer is in-built and its a high cost fridge so how come PCB is gone suddenly. It must be done without any cost to me.
But they are adamant saying company policy says 1 year warranty only.
For me, this has turned to be a bad purchase and highly unsatisfied experience.
I will lodge a complaint in consumer forum for defective device.
I won't recommend Samsung brand refrigerator and will purchase a new one of some other brand.
Ankit
+91-9717080874