A.
Today I checked from my mobile regarding ISD Packs for USA as per following option from my vodafone prepaid mobile
*121#
then option no, 5 "Vodafone Offers
then option 5 ISD Tariff
then the result shown is ISD BC57 USA @1p/sec
then on entering 1 the following message appear
" Enjoy calling US and Canada at just 1 paisa/sec. Recharge today with BC 57 and enjoy 1paisa rate for 25 days.
B. As I have to make an urgent ISD call to USA, I recharged my mobile for RS. 57/- at 7.53PM on 22/09/2013 and thereafter of Rs. 50/- at 8.05 PM on 22/09/2013 for talktime.
C. However to my surprise I got an SMS intimating me that internet pack is active, balance 400 MB.
C. As I had not made recharge for internet pack , i called up the customer care at 111. However the executive Amit Kumar, attending the call, did not give me any docket number nor satisfactory replied to my complaint that either I must be given ISD pack of USA or refund of Rs. 57, as I don't want internet pack. He simply stated that he will arrange a call to me & abruptly disconnected the call.He did not has courtesy to explain whether he has logged my complaint or not.
Very bad service on the part of your customer care executive.
Today I checked from my mobile regarding ISD Packs for USA as per following option from my vodafone prepaid mobile
*121#
then option no, 5 "Vodafone Offers
then option 5 ISD Tariff
then the result shown is ISD BC57 USA @1p/sec
then on entering 1 the following message appear
" Enjoy calling US and Canada at just 1 paisa/sec. Recharge today with BC 57 and enjoy 1paisa rate for 25 days.
B. As I have to make an urgent ISD call to USA, I recharged my mobile for RS. 57/- at 7.53PM on 22/09/2013 and thereafter of Rs. 50/- at 8.05 PM on 22/09/2013 for talktime.
C. However to my surprise I got an SMS intimating me that internet pack is active, balance 400 MB.
C. As I had not made recharge for internet pack , i called up the customer care at 111. However the executive Amit Kumar, attending the call, did not give me any docket number nor satisfactory replied to my complaint that either I must be given ISD pack of USA or refund of Rs. 57, as I don't want internet pack. He simply stated that he will arrange a call to me & abruptly disconnected the call.He did not has courtesy to explain whether he has logged my complaint or not.
Very bad service on the part of your customer care executive.