recharge of ISD packs

#1
A.
Today I checked from my mobile regarding ISD Packs for USA as per following option from my vodafone prepaid mobile

*121#
then option no, 5 "Vodafone Offers
then option 5 ISD Tariff
then the result shown is ISD BC57 USA @1p/sec
then on entering 1 the following message appear
" Enjoy calling US and Canada at just 1 paisa/sec. Recharge today with BC 57 and enjoy 1paisa rate for 25 days.

B. As I have to make an urgent ISD call to USA, I recharged my mobile for RS. 57/- at 7.53PM on 22/09/2013 and thereafter of Rs. 50/- at 8.05 PM on 22/09/2013 for talktime.
C. However to my surprise I got an SMS intimating me that internet pack is active, balance 400 MB.

C. As I had not made recharge for internet pack , i called up the customer care at 111. However the executive Amit Kumar, attending the call, did not give me any docket number nor satisfactory replied to my complaint that either I must be given ISD pack of USA or refund of Rs. 57, as I don't want internet pack. He simply stated that he will arrange a call to me & abruptly disconnected the call.He did not has courtesy to explain whether he has logged my complaint or not.
Very bad service on the part of your customer care executive.
 

Online statistics

Members online
0
Guests online
91
Total visitors
91