pathetic service, helpless consumers

#1
I bought xiaomi mobile from Rediff a week back. It was written on Rediff site that It's under company warranty of 1 yr. But after getting mobile when I checked with company support they said that its not covered under warranty. Also the piece I received was defective. I asked for refund a week back but still waiting for reply from Rediff. I am calling their support every day, but every time they say that its under process and I will receive reply within 24 hrs. But no reply yet.
I am feeling helpless. My money is stuck and I am not able to buy new mobile.
My order no. Is:10415685.
I would suggest never use Rediff for any shopping.
 

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