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applied for cancellation of outgoing calls but BSNL plan not changed?

22-12-2012, 01:09 PM (This post was last modified: 22-12-2012 10:01 PM by Expert.)
Post: #1
Smile applied for cancellation of outgoing calls but BSNL plan not changed?
I had put an application for cancellation of all my outgoing calls from my landline on 23 Oct 2012, my old plans at that moment were ONE INDIA & YAKIN NAHI YATA. From 1 Nov 2012 onwards i was getting only incoming calls whereas outgoing calls were debarred.
When i received my Nov 2012 month bill i was shocked to see bill charging for my old plans i.e. ONE INDIA & YAKIN NAHI YATA . When i inquired from customer care they told me that my old plans & also cancellation of all outgoing calls are activated.
Is it possible for just cancelling of outgoing calls without changing the subsequent plans.

Please advice me what to do
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22-12-2012, 06:00 PM
Post: #2
RE: Had applied for cancellation of outgoing calls?
Which BSNL standard form did you submit ?

You can find here some list of BSNL forms.

It is not the amount that matters. It is more of my self-respect as an educated consumer!Shy
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26-01-2013, 12:07 AM
Post: #3
RE: applied for cancellation of outgoing calls but BSNL plan not changed?
Actually i had just written a simple application asking for cancellation of outgoing calls from my landline.
As in the past i had submitted similar request for keeping only incoming calls to another landline number.In any case even if i was suppose to submitt a form for concerned request, i should have been informed at that moment itself when my application was accepted.
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