Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5

What is the best way to handle customer complaints?

17-05-2012, 01:20 PM (This post was last modified: 17-05-2012 02:27 PM by Expert.)
Post: #1
What is the best way to handle customer complaints?
Can you get fired over customer complaint?

I am working in a customer support department, so I have seen many types of complaint. The range of complains can be pretty wide, it covers the areas such as products, plan, staff’ behaviors, bonus, services……..etc.

So, what should we do then? Well, we should let them express their feeling and dissatisfaction.In order to ensure our work efficiency,we even should use technology skill to deal with customer's trouble ticket.

A Trouble Ticket Management Software(phphelpdesk.org) is a software that organizes and tracks down trouble tickets filed by customers or employees of a company.

Firstly,it also has a categorization feature which makes the filing very convenient.You can categorize the filed complaint according to the customer type, the concern and the product that they are having troubles with.

On the other hand,trouble ticket management software make sure that you can take track of each ticket until customers' queries were solved.
Find all posts by this user
Quote this message in a reply
Post Reply 


Forum Jump:


User(s) browsing this thread: 1 Guest(s)