Poll: Are you happy with KENT water purifier?
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Unhappy with the maintenance service

04-09-2012, 12:12 PM (This post was last modified: 04-09-2012 12:15 PM by snehamay.)
Post: #1
Unhappy with the maintenance service
I am using KENT RO purifier science last year and after the free terms is over, I have paid Rs. 4000 for the annual maintenance. Recently the RO filter is stop working. The service person committed me that within 2 days the RO filter would be replaced. But there is no suitable response I received from the servicing center (Head office, Ph. 033-25339089) after chasing multiple times and this is the 4th day running. I am really disappointed because they are not able to say when the filter can be replaced.
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20-09-2014, 11:30 PM
Post: #2
RE: Unhappy with the maintenance service
Have you tried lodging a complaint with WaterConsumer.org body? they are a association for Safe drinking water and they might be able to help you.


(04-09-2012 12:12 PM)snehamay Wrote:  I am using KENT RO purifier science last year and after the free terms is over, I have paid Rs. 4000 for the annual maintenance. Recently the RO filter is stop working. The service person committed me that within 2 days the RO filter would be replaced. But there is no suitable response I received from the servicing center (Head office, Ph. 033-25339089) after chasing multiple times and this is the 4th day running. I am really disappointed because they are not able to say when the filter can be replaced.
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