TDR Repudiated

#1
I have been denied for TDR for following booking with reason "NO EDR HAS BEEN FED AGAINST THE PARTICULAR PNR AS PARTY HAS TRAVELLED"

PNR: 2711376514
Train No.: 02088
Name: Prateeksha
IRCT Login ID: agrawalRAM

For above booking, the train was late for more than 3 hours that day from Passenger's boarding point, therefore ticket is cancelled, TDR is booked, another ticket is booked from same IRCTC login with following details and then passenger traveled.

PNR: 6300616820
Train No.: 12321
Name: Prateeksha
IRCT Login ID: agrawalRAM

I seek explanation that how can a person book 2 tickets to travel same journey and be present in both of them.

I find it very unfair that TDR has been denied saying "NO EDR HAS BEEN FED AGAINST THE PARTICULAR PNR AS PARTY HAS TRAVELLED" considering above scenario.

Please re-consider my TDR request for PNR No. 2711376514 and take appropriate action otherwise I have to escalate in other platforms.

My details:

Name: Prateeksha Agrawal
cell#: 7738383547
IRCTC Login: agrawalRAM
 

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