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Suggestions to BSNL to Resolve Consumer Complaints Faster

26-08-2012, 12:18 PM (This post was last modified: 26-08-2012 03:38 PM by Expert.)
Post: #1
Suggestions to BSNL to Resolve Consumer Complaints Faster
I've a few suggestions to make to BSNL authorities:

A) To complain about a BSNL land line, one must contact BSNL's 198, thru their network. Apart from this present procedure, one should be able to make a complaint to BSNL, thru' any mobile (cell) phone, by dialling and / or SMS. Gas companies have such facilities.

B) BSNL prints the telephone directory now and then; they give an advt. in some news papers, when they are ready to distribute the directory. My suggestion is, apart from above, individual notification is possible without incurring any expenditure, by giving a notification in their bi-monthly telephone bills to the subscriber. They resort to this method, when they want the sub. to know about any new services offered by them, when any new procedure is to be followed etc. This printing of directory may also come in this category.
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26-08-2012, 03:51 PM
Post: #2
RE: Suggestions to BSNL to Resolve Consumer Complaints Faster
You can file complaint even online: http://portal.bsnl.in/bsnlcca/login.aspx . BSNL is helpless due to Unions which does not let BSNL sub-contract for technician work. And technicians don't work, even if they, most of times you need to pay them some bribe.

In short it is a handicapped organization. Those whose connections work are lucky but many people whose connections don't work, don't have anywhere to go. It is all due to Unions.

It is not the amount that matters. It is more of my self-respect as an educated consumer!Shy
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20-08-2016, 09:26 AM
Post: #3
RE: Suggestions to BSNL to Resolve Consumer Complaints Faster
All the minutes and seconds plans should work in accordance with the main tariff plan adopted by the customer for adequate convenience.
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