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Samsung Duos: Poor quality & worst customer service

19-02-2013, 10:03 AM
Post: #1
Samsung Duos: Poor quality & worst customer service
Hi,
I have purchased Samsung Duos on 1st Jan’13 & within 2 days this phone has started giving trouble. Now & then it used to get hanged. Also used to get unreachable. Every time I had to remove battery & re-start it.

I have complained about it to “Croma center” from where I have purchased it. I have even marked mail to Samsung customer care & get revertal of changing setting after which my I was not able to make any call so I submitted it to croma & they submitted to service center.They kept my phone for 4-5 days & handed over me the same set saying “it was just software issue”.

Again I am facing issue with this set. During calls either other party is not able to hear me or get cracking voice. It’s a just 2 months old set & behaving worse than 2nd hand model of some local brand.
On 18th Feb I logged a ticket to customer care : 8427873092. Got call from Ravinder & again my call dropped as usaual. He called me again & asked whats the issue against which he already got a live demo of call drop.Unfortunately he too asked me to submit it to service center. If I were to use a repaired phone why to spend 15000/- for Samsung.
I am a working women & need to travel from Delhi to Gurgaon. God forbid but if I get stuck in some emergency situation , I don't think would be able to inform anybody using this phone. I am extremely dissatisfied with its performance & need my money back.
Pooja Sukhija
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19-02-2013, 02:45 PM
Post: #2
RE: Samsung Duos: Poor quality & worst customer service
Better visit any Samsung service center near you and show them the problem clearly. It does not cost them to repair under warranty - Samsung will bear it.

It is not the amount that matters. It is more of my self-respect as an educated consumer!Shy
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19-02-2013, 03:00 PM
Post: #3
RE: Samsung Duos: Poor quality & worst customer service
(19-02-2013 02:45 PM)Expert Wrote:  Better visit any Samsung service center near you and show them the problem clearly. It does not cost them to repair under warranty - Samsung will bear it.

Hi,

This is my only concern, if I were to use a repaired set why to spend 15000/-.I have spent my hard earned money on this & really regreting on my decsision of purachsing Samsung.

I don't want this set to be repaired, Either give my money back or provide me with new handset.

This is really cheating a customer, sell defective product & than keep on repairing it saying its free of cost. Better sell such sets in clearace sale!!!
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26-07-2013, 05:06 PM
Post: #4
RE: Samsung Duos: Poor quality & worst customer service
(26-07-2013 04:36 PM)faams Wrote:  now a days samsung is not providing a good service to the customers...

Always Increase in quantity of an item just decreases its quality. This is the same case of Samsung. In the race of releasing new phones , they are neglecting the quality of their phones.
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