No service from last 1 week

#1
My complaints num: 4244233389 on 09/01. It got closed by saying user is not available. I checked with Samsung service center then they opened new ticket and that also have updated that user said to come tomorrow. Truth is I never received the call from the service center and they don't have any update . Worst service I am facing and the service guy never shown up till now.
 

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