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refund -- PNR:2117208780,

06-08-2011, 03:37 PM
Post: #1
refund -- PNR:2117208780,
Hi,
I had booked 5 tickets under PNR No:2117208780,
from that 2 pax -Monika Trivedi and Jemini Trivedi got RAC and traveled.
Rest Three pax Mrs. Vijaya shukla (Adult)Mstr. Hemang shukla (Child)& Mrs.Ranjanaben shukla had not travel as ticket was wait listed. I had filed TDR.
I had received email form IRCTC that :- REGRET Dear Customer, With Reference to your PNR No:2117208780, we regret to inform you that refund is not admissible as informed by Railways through their letter no : RF/REGRET/10-11/99/25.07.11/WR and the reason being : 466-WR/40 As per records Passenger(s) traveled on the ticket. The case is repudiated. In case you require any further assistance, please mail us at tdrprocess@irctc.co.in or call us on 011-23345900 With regards, TDR TEAM .

I Spoke to Ritu on Customer Care No.24x7 Helpline: 011 39340000.She informed me that all pax had traveled on same PNR and For refund I have to Prove That rest 3 pax had not traveled .Can someone inform IRCTC People that pax cannot travel on WAILING E-TICKET?
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06-08-2011, 03:40 PM
Post: #2
RE: refund -- PNR:2117208780,
I could not understand what you've mentioned.
In case of e-tickets those tickets remain in WL after chart preparation are automatically refunded back to your account within a 1 week time. Refunds can take even 10 days.

It is not the amount that matters. It is more of my self-respect as an educated consumer!Shy
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