I have Raised a complaint against PaisaPay ID : 36993936043, Claim ID : 604461 user ID shailkvish on 'ebay.in' against damage LED TV received (photograph attached), on 26/08/2014 ebay closed the claim saying, it is covered in one year manufacturing warranty, But manufacturer is clearly saying that any kind of physical damage is not covered in warranty.
Now please tell me where to go & what to do.
More details (explained)
I have bought an 32” LET TV on 05th Aug & Received it on 8th Aug. same day informed the seller that I have received an faulty product, waited for 02 days, for seller response (also shared photographs, 02 times, as ebay/seller required )
On 12 aug, raised a Claim ID: 604461, after regular follow up & all most after 18 days on 26th aug, they have closed the case saying :
Action created: on. 26 Aug 2014 Buyer Claim request rejected by eBay by ashish2010.eg
As per our telephonic conversation dated 26-08-2014 on 9810380006, we have checked the details of your claim and have noticed that the item purchased by you is under (1 year) Manufacture warranty and hence excluded from eligible transactions for filing a claim under eBay guarantee. Therefore, the claim filed by you falls under non-eligibility criteria. As a result, we have closed your claim and your request for refund has been rejected. For more information on the non-eligibility criteria to file a claim, kindly check the below mentioned link: http: pages.ebay.in/help/ebay-guarantee.html#terms In this case, my best advice to you is to contact your Seller and resolve the matter amicably. Thank you for your precious time, have a nice day.
But, as above said, manufacturer is clearly stated that any kind of physical damage is not covered in warranty. (I think we all know that).
Now please suggest where I can go, what I can do. As ebay guarantee has betrayed me
Ebay always hypes, its ebay guarantee, you are covered against ebay guarantee, but as per my experience ebay guarantee is of no use, because when I was in most need, it just betrayed me & vanished, as it was never there.
I was shopping @ ebay from when it was formed, but As per this experience I would say, online shopping not safe, at least on ebay.in & I would never ever suggest any body to shop on ebay as I use to do earlier.
Now please tell me where to go & what to do.
More details (explained)
I have bought an 32” LET TV on 05th Aug & Received it on 8th Aug. same day informed the seller that I have received an faulty product, waited for 02 days, for seller response (also shared photographs, 02 times, as ebay/seller required )
On 12 aug, raised a Claim ID: 604461, after regular follow up & all most after 18 days on 26th aug, they have closed the case saying :
Action created: on. 26 Aug 2014 Buyer Claim request rejected by eBay by ashish2010.eg
As per our telephonic conversation dated 26-08-2014 on 9810380006, we have checked the details of your claim and have noticed that the item purchased by you is under (1 year) Manufacture warranty and hence excluded from eligible transactions for filing a claim under eBay guarantee. Therefore, the claim filed by you falls under non-eligibility criteria. As a result, we have closed your claim and your request for refund has been rejected. For more information on the non-eligibility criteria to file a claim, kindly check the below mentioned link: http: pages.ebay.in/help/ebay-guarantee.html#terms In this case, my best advice to you is to contact your Seller and resolve the matter amicably. Thank you for your precious time, have a nice day.
But, as above said, manufacturer is clearly stated that any kind of physical damage is not covered in warranty. (I think we all know that).
Now please suggest where I can go, what I can do. As ebay guarantee has betrayed me
Ebay always hypes, its ebay guarantee, you are covered against ebay guarantee, but as per my experience ebay guarantee is of no use, because when I was in most need, it just betrayed me & vanished, as it was never there.
I was shopping @ ebay from when it was formed, but As per this experience I would say, online shopping not safe, at least on ebay.in & I would never ever suggest any body to shop on ebay as I use to do earlier.
