Refusal of refundable money of cancelled ticket (Online waiting ticket) BY IRCTC

#1
Dear sir / mam,
I had booked general AC 3 ticket as detail following -

Date of booking 8 December 2016
date of journey 10 December 2016

pnr no.. 2125665114
train no,,14853 from faizabad(FD) to jodhpur (JU)

TICKET WAS NOT CONFIRMED ( W/L 9 AND W/L 10 ) EVEN CHART had been PREPARED.There was no information through irctc regarding refundable amount so I thing it will come when I do cancell waiting ticket . So I cancelled my waiting ticket.
But

When i cancelled ticket on 11/12/2016 then it is mailed and came massage on my mobile no by irctc--

Your WL Tkt Cancelled. PNR,
2125665114, No Amount will be refunded.

The same matter I mailed at care@irctc.co.in on same day ....but sir today is 25 December 2016 and not any single reply came to me. ticket id obtained from care@irctc.co.in is 4533355.
So sir please resolve my problem.
 

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