Payment is not refunded.

#1
Hi, I am Pankaj, I paid Rs. 2052/- for connection of Idea broadband before 01-July-2015 in advance for 3 months. I got SMS for account and payment receipt on
01-July and 02-July. My account number is 012373027577.
The Idea technician tried to setup and establish connection but he failed and according to him the connection is not feasible on my building. Than I placed request for refund in Idea customer care on (18008331111) here is my complaint reference number 20150713376, according to customer care executive I supposed to get my money refunded by 27-July-2015 at last, because I did not canceled connection, Its Idea's technical issue and that for I'll get my money withing month. Today its 31st August and I have not received my money. I have called customer care so many time, each time they are saying, it will take 90 days to process and than I'll get my money eve if I have not canceled the connection. I need my money back. Idea is using my money illegally.
 

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