Hi Guys,
Order no: 8126623
This is me tried all the options to contact Rediff to listen to my problem with the product ( Manufacture fault) and with no confidence in getting that fixed, all I wanted to do now is make as many people as I can to be aware of Rediff shopping fraud and the poor customer service...
In to the story, I bought a Kids rider bike on 13th June for my 2 year old birthday on 19th... I mentioned clearly on the order page to be delivered on the 19th as occassion as Birthday gift to surprise my son.. what happended received bike on the 18th June... so my parents had to hide the surprise... anyway the main issue is we opened the box and started assembling and once its all done and my son went for a ride for 4.5 minutes and the right tyre broke in the middle (Image attached)... I was on busy with all the party and thought will raise a complaint as advertised I had 7 days warranty... so I raised a compliant online on the 20th June... no response for 3 days (as per automatic email SLA was 2 days) and the response was as you have raised the issue after 48 hrs of product being delivered.. as per our return assurance policy we can entertain this compliant...
After that I have sent so many emails asking clarification on what does the 7 day period for which was advertised on the ad and whats the 2 day which is somewhere in the FAQs... and all I got after 8 days is an automated response which is same as the first response that we (Rediff) would not entertain the request as it was raised after 48hrs of delivery... since then I might have sent 20 emails and no response what so ever.. I stay in UK and cannot dail theri customer service number... and have to rely on emails and its one way safer as I am going to take this further.
I take it further as its my 2 year old birthday gift and he never used it... its lying down there and we cannot allow him to ride as its half broken,... I just would like you think again and again before you place the order as what you see is not what you get and if its really a special moment gift then please please do not order from Rediff...
I will try my nest to educate people about the issue I faced,... ( Facebook page for Rediff Cheaters.. Twitter .. I am Rediff@cheater.com//
I see some responses for the posts so I f someone have read this please reply...
Thanks
Krishna
Order no: 8126623
This is me tried all the options to contact Rediff to listen to my problem with the product ( Manufacture fault) and with no confidence in getting that fixed, all I wanted to do now is make as many people as I can to be aware of Rediff shopping fraud and the poor customer service...
In to the story, I bought a Kids rider bike on 13th June for my 2 year old birthday on 19th... I mentioned clearly on the order page to be delivered on the 19th as occassion as Birthday gift to surprise my son.. what happended received bike on the 18th June... so my parents had to hide the surprise... anyway the main issue is we opened the box and started assembling and once its all done and my son went for a ride for 4.5 minutes and the right tyre broke in the middle (Image attached)... I was on busy with all the party and thought will raise a complaint as advertised I had 7 days warranty... so I raised a compliant online on the 20th June... no response for 3 days (as per automatic email SLA was 2 days) and the response was as you have raised the issue after 48 hrs of product being delivered.. as per our return assurance policy we can entertain this compliant...
After that I have sent so many emails asking clarification on what does the 7 day period for which was advertised on the ad and whats the 2 day which is somewhere in the FAQs... and all I got after 8 days is an automated response which is same as the first response that we (Rediff) would not entertain the request as it was raised after 48hrs of delivery... since then I might have sent 20 emails and no response what so ever.. I stay in UK and cannot dail theri customer service number... and have to rely on emails and its one way safer as I am going to take this further.
I take it further as its my 2 year old birthday gift and he never used it... its lying down there and we cannot allow him to ride as its half broken,... I just would like you think again and again before you place the order as what you see is not what you get and if its really a special moment gift then please please do not order from Rediff...
I will try my nest to educate people about the issue I faced,... ( Facebook page for Rediff Cheaters.. Twitter .. I am Rediff@cheater.com//
I see some responses for the posts so I f someone have read this please reply...
Thanks
Krishna
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