Non-Refund for TDR Filed PNR No- 6158797451

#1
Dear Sir/Madam,

I have booked two ticket in Swatantrata Senani Super fast Express (12562) on dated 04.10.2016 from New delhi to Darbhanga vide transaction no - 100000622467166 , PNR No - 2123339894 & Journey Date 05.10.2016 but train was delayed approx 22 hour on date. I waited on Platform till next days but till train delayed approx 24 hour then I called to customer care executive for cancellation of ticket and customer care executive said that please File the TDR option from IRCTC website and i have successfully filed TDR on 06.10.2016.

But 2 month has been passed and no refund credited in my Credit card. unnecessary i have suffered for payment of credit card. when i send mail and also talked in Irctc. his replied below mentioned.

Dear Customer,
We wish to inform that your request for refund against PNR Number 6158797451 for reason Train Late More Than Three Hours and Passenger Not Travelled., has been received and the Reference No for this is :100000129756646.

The TDR refund case has been registered with 203161200300 on 2016-12-01 07:47:48.812 and forwarded to the Chief Commercial Manager/Refunds null to process refund through Enhanced Coaching Refund System of Indian Railways (ECRS) under the present commercial rules. The details of the eligibility etc. of TDR refund is given in the Indian Railway Refund Rules.


I requested to you please resolve the issue.

Regards,
Ugan Gupta
8527559262
 

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